Booking/Cancellation Policy
Appointments:
All patients are asked to arrive on time for their appointment, if late to arrive it will result in reduced treatment time and if more than 10 minutes late the appointment may be cancelled, and the booking fee will be lost. This ensures that all patients’ time is respected and not keeping the next patient waiting.
Booking a consultation or treatment:
The initial consultation cost of £30 is redeemable against treatments booked within 30 days of the initial consultation or products. A non- refundable booking fee is taken for each treatment booking.
This is to secure your booking and protect the clinic from “no shows and late cancellations”.
Should the patient need to cancel or reschedule the consultation appointment we kindly ask that they call us at least 72 hours before the appointment. Emails, text messages or social media messages that the clinic has not replied to is not acceptable as notification and it is the patient’s responsibility to follow this up. Failure to give the full notice will result in the booking fee being retained by the clinic to cover the lost cost of your appointment.
Booking fee:
To secure your appointment, a non- refundable booking fee of £30 is required unless specifically stated during consultation or booking with our membership options. This fee will not be returned upon cancellation but can be retained on the patients account and be used towards future appointments provided that 72 hours’ notice has been given.
Cancellations of a treatment:
Should the patient need to cancel or reschedule the consultation appointment we kindly ask that they contact at least 72 hours before the appointment via email at hello@aestheticsbycarly.com. Emails, text messages or social media messages that the clinic has not replied to is not acceptable as notification. Failure to give the full notice will result in the booking fee as payment for the lost appointment time. Booking fee’s are non refundable and will be transferred to an alternate date if at least 72 hours notice is given